Terms and conditions

TERMS AND CONDITIONS :

General Terms by MIRC BH d.o.o. Sarajevo

("General Terms")

1. PREAMBLE

1.1 These General Business Terms (hereinafter: "General Terms") shall apply to all contracts concluded by MIRC BH d.o.o., with its registered office at Braće Mulić 1, 71000 Sarajevo, Company ID: 4201416110000 (hereinafter: "MIRC BH d.o.o."), in its capacity as Lessor, with individuals and legal entities leasing Storage Units owned by MIRC BH d.o.o. through the website www.ostavi.ba.

2. DEFINITIONS AND INTERPRETATION

2.1. Capitalized terms used throughout these General Terms and any related Annexes shall have the meanings specified below, unless the context clearly indicates otherwise:

The following capitalized terms shall have the meanings ascribed below:

Additional Services - Supplementary services provided by MIRC BH d.o.o. at Client's request for additional fees, including but not limited to: Receiving shipments on Client's behalf, Organizing goods dispatch from Storage Unit, Transportation services, Equipment rental

Key - Physical key issued to Client for accessing and unlocking the Storage Space

Access Card/Code - Electronic card or numeric code permitting entry to Common Areas

Remote Control - Handheld device for arming/disarming the alarm system

Client - Private person or a Company leasing the Storage Unit under the Agreement

Fee - Monthly payment obligation for use of Storage Unit as specified in the Agreement

Deposit - Security amount payable by Client to cover potential damages

Personal Data - Client's personal information

Authorized Persons - Individuals explicitly designated by Client to access Storage Unit

Goods - All movable property stored or to be stored in Storage Unit

Storage Unit - Leased storage unit specified in Agreement

Material Breach - Significant violation of contractual terms as defined herein

Lease Term - Duration of rental period per Agreement

Agreement - Written Storage Lease Contract between Parties

Prohibited Goods - Items banned from storage per Section 4

Common Area - Shared access spaces including pakrking, corridors and entryways

Lease - Client's contractual right to use Storage Unit

2.2. The headings in these General Terms and Conditions are for illustrative purposes only and shall not be used to interpret the provisions of these General Terms and Conditions.

2.3. In these General Terms and Conditions, unless the context otherwise requires, the following rules of interpretation shall apply:

(a) in relation to a word or expression whose meaning is defined in these General Terms and Conditions, all other grammatical forms of that word or expression will have the same meaning, and for the avoidance of doubt words denoting the singular include the plural and vice versa;

(b) unless the context otherwise requires, a reference in these General Terms and Conditions to:

(i) a party to any document or contract includes both the universal and singular successors of such party;

(ii) a reference to these General Terms and Conditions or the Agreement shall be construed as a reference to the General Terms and Conditions and the Agreement as amended;

(iii) "including" or "includes" shall be construed as "including without limitation" or "includes without limitation" as the case may be;

(iv) a reference to a provision of the regulations is a reference to that provision with all its subsequent amendments and additions.

3. LEASE AGREEMENT

3.1. MIRC BH d.o.o. hereby leases the Storage Unit to the Client in exchange for the Fee, and the Client accepts such lease, all in accordance with the terms of the Agreement and these General Terms.

3.2. The Storage Unit shall be used exclusively for the storage of the Client's Goods in facilities owned by MIRC BH d.o.o. This constitutes the sole and exclusive purpose of the Lease.

3.3. The Client explicitly acknowledges and agrees that:

(a) The Agreement was entered into specifically for this defined storage purpose;

(b) The stated use of the Storage Unit may not be modified without the express prior written consent of MIRC BH d.o.o.;

(c) Any use contrary to this designated purpose shall constitute a Material Breach, regardless of the duration or nature of such unauthorized use.

3.4. In addition to the above, MIRC BH d.o.o. can provide Additional Services by Client's request, in accordance with the provisions of the Agreement and/or separate legal acts concluded between the Client and MIRC BH d.o.o.

3.5. The Client may not sublease the Storage Unit or transfer the obligations arising for the Client based on the Agreement without the prior written and express consent of MIRC BH d.o.o. without obtaining MIRC BH d.o.o.'s prior written consent in each instance.

4. PROHIBITED GOODS

4.1 Prohibited Items The Client shall not store the following prohibited goods ("Prohibited Goods") in the Storage Space, including but not limited to:

(a) Hazardous Materials:

Toxic and/or flammable substances (e.g., gas, gasoline, oil, cleaning solvents)
Corrosive substances affecting skin or materials,
Environmentally dangerous substances
Chemicals, radioactive materials, biological agents

(b) Combustibles:

Flammable petroleum products
Compressed gases or containers

Garbage or waste materials of any kind
Perishable goods
Asbestos or asbestos-containing materials
Living or dead plants/animals or human/animal organs

(d) Illegal/Controlled Items:

Explosives, ammunition, weapons or components
Illegal substances (e.g., narcotics)
Stolen or smuggled goods
Goods whose possession is illegal
Items requiring special storage permits

(e) Valuables:

Cash, securities, valuable documents
Precious metals, jewelry, or other high-value items

(f) Nuisance Items:

Objects emitting continuous vapor, gas, smoke, odor, or noise

4.2 Storing Prohibited Goods constitutes a Material Breach entitling MIRC BH d.o.o. to immediately terminate the Agreement.

4.3 If reasonable grounds exist to suspect Prohibited Goods are stored:

MIRC BH d.o.o. may immediately: (a) Break locks/enter Storage Space (b) Remove/dispose of items (c) Surrender goods to authorities

All costs shall be borne by Client

4.4 For non-immediate hazards Client must remove items within 7 days of notice. Failure permits MIRC BH d.o.o. to remove at Client's expense. Lease termination rights preserved

4.5 MIRC BH d.o.o. shall not be liable for:

Any loss/damage during removal
Consequences of emergency actions
Disposal/surrender of Prohibited Goods

4.6 Indemnification - Client shall fully indemnify MIRC BH d.o.o. and third parties for all damages caused by Storage of Prohibited Goods or any violation of this Section

5. STORAGE UNIT

5.1. The Client declares that, prior to entering into the Agreement, he has carefully inspected the Storage Unit and confirms that the Storage Unit is empty, clean, free of leaks, damp areas, odors, stains or mold or other visible defects, and that the Storage Unit is suitable for the purpose for which the Agreement was entered into.

5.2. After inspection and handover of the Storage Unit, MIRC BH d.o.o. will hand over to the Client the appropriate Storage Unit Key, Card/code that will enable him to have unhindered access to the Common Area within which the Storage Unit is located. MIRC BH d.o.o. retains one copy of the Storage Unit Key. MIRC BH d.o.o. will provide the Client with a Remote Control for activating/deactivating the alarm system (if the Client has rented the Storage Unit with an installed alarm system). The Client is obliged to deactivate the alarm each time immediately before entering, or activate it each time he closes and locks the Storage Unit.

5.3. The Client is obliged to obtain at its own expense the appropriate padlock at the entrance to the Storage Unit, which will limit the possibility of entry into the Storage Unit by third parties without authorization. For the avoidance of doubt, the Client is aware and accepts that MIRC BH d.o.o. is not obliged under the Agreement to secure the Goods or the Storage Space, and the Client bears all risks of alienation, destruction, accidental loss and other risks related to the protection of the Goods.

5.4. The Client is responsible for keeping the Key, Remote Control, Card / code for entering the Common Area. In case of loss or theft of the Key, Remote Control or Card / code for entering the Common Area, the Client is obliged to immediately notify MIRC BH d.o.o. Otherwise, he is responsible for the damage.

5.5. The client may not give the Key, Remote Control, Card / code for entering the Common Area to persons whom he has not registered as Authorized Persons to MIRC BH d.o.o. In the event that the Client violates such a rule, MIRC BH d.o.o. will not be responsible for any loss suffered by the Client, other clients of MIRC BH d.o.o. or other persons as a result of such violation, and the Client will indemnify MIRC BH d.o.o., other clients of MIRC BH d.o.o. and other persons for losses that would be suffered as a result of such injury.

6. USE POLICY

6.1. The Client can bring into the Storage Unit only Goods that can be safely stored at the temperatures of the Storage Unit, and which cannot become Prohibited Goods due to the temperature inside the Storage Area. The Client must at his own expense remove waste from the Storage Unit and keep the Storage Unit clean.

6.2. The express prior consent of MIRC BH d.o.o. is required for the installation and connection of special electrical devices. The client may not leave electrical devices in operation in the storage area during his absence and without personal supervision.

6.3. The client must not:

(a) use the Storage Unit or the Common Area in a way that unnecessarily and unjustifiably disturbs the staff of MIRC BH d.o.o., other clients or any person who is in the Common Area;

(b) use the Storage Space as an office or residential accommodation or as a home or business address. The Client may not use the Storage Unit as the address of the headquarters of the Client or a related person, i.e. as the address of the place of business or branch office;

(d) carry out any mechanical work of any kind in the Storage Unit or Common Area;

(e) attach anything to the internal or external surfaces of the Storage Unit or Common Area or make any changes to the Storage Unit or Common Area without the express written consent of MIRC BH d.o.o.;

(f) allow any liquid, substance, smell or vapor to escape from the Storage Unit or to make any noise or vibrations that cen be heard or felt outside the Storage Unit;

(g) cause any damage to (i) the Storage Unit; (ii) to any other part of the Common Area, including equipment or devices owned by MIRC BH d.o.o. or other clients of MIRC BH d.o.o., who would be in the Common Area;

(h) permanently or temporarily leave the Goods outside the Storage Area. Permanently or temporarily leave the Goods in such a way that they create any obstacle or unjustified disturbance in any passage, staircase, elevator or other part of the Common Area;

(i) connect the Storage Unit to connections for the provision of utility, telecommunication and similar services.

6.4. MIRC BH d.o.o. will not be responsible for the Goods that the Client leaves outside the Storage Area and will not be obliged to keep such Goods.

6.5. If MIRC BH d.o.o. finds any Goods inside the Common Area (but outside the Storage Unit), MIRC BH d.o.o. shall have the right to (i) store such Goods in another space and charge the Client a Fee, plus a special service fee corresponding to the space required to store such Goods; (ii) be charged from the value of such Goods, in accordance with the provisions of the General Terms and Conditions and the Agreement. (iii) in the event that the Goods cannot be cashed, or cashing them would entail excessive costs or other difficulties, MIRC BH d.o.o. has the right to dispose of the Goods at the Client's expense, with which the Client fully agrees.

7. AUTHORIZED PERSONS

7.1. By completing and signing the "Authorized Persons" form provided by MIRC BH d.o.o. to the Client, the Client may indicate the identity of the persons to whom the Client intends to grant access to the Common Area, in order to have unhindered access to the Storage Area.

7.2. The Client is obliged to indicate as Authorized Persons only those persons who have informed the Client that they consent to the processing of their personal data by MIRC BH d.o.o. The Client shall be liable to MIRC BH d.o.o. for any damages suffered by MIRC BH d.o.o. as a result of the Client's breach of this obligation.

7.3. In the event that the Client is company, the only person who has the right to access the Common Area in order to enter the Storage Unit is the person who signed the Agreement on behalf of the Client. If the Client wishes to allow other persons to access the Storage Unit or the Common Area, the Client shall complete and sign the Authorized Person form for each such person.

7.4. The client can notify MIRC BH d.o.o. about its intention to withdraw access to certain Authorized Persons, and the withdrawal takes effect as soon as MIRC BH d.o.o. receive the Client's notification. Failure of the Client to fulfill the obligation to properly send and deliver notices to MIRC BH d.o.o. will not result in any liability of MIRC BH d.o.o. for any loss caused by the Client.

7.5. The Client must ensure that authorized persons read and understand these General Terms and Conditions and the Agreement before their first access to the Common Area or Storage Unit. The Client understands and agrees to be fully responsible for compliance with the provisions of the General Terms and Conditions by the Authorized Persons.

7.6. All cases of termination of the Agreement or restrictions on the use of the Storage Unit in relation to the Client shall also have an effect on the Authorized Persons, and any breach of the Agreement by the Authorized Persons shall be considered a breach of the Agreement by the Client.

8.FEE

8.1. The Client shall pay the Fee within deadlines provided in the provisions of the Agreement and these General Terms and Conditions.

8.2. MIRC BH d.o.o. accepts the following payment methods: bank transfer, cash payment and card payment via smart POS terminal or Pay by Link. When concluding the Agreement, the Client shall specify one or more payment methods for the Fee (including, but not limited to, the Client's account number or valid credit card number and other data necessary for the direct collection of the Fee), and MIRC BH d.o.o. shall be authorized to make the payment via any payment method associated with the Client's account in the event that the initial payment method is rejected or is no longer available to MIRC BH d.o.o. If the payment is not successfully made due to expiration, insufficient funds or any other reason, MIRC BH d.o.o. is authorized to block the Client's access to the Common Area until the Fee is successfully collected. The payment method must be valid and accepted, and can be updated from time to time by sending a written notification to MIRC BH d.o.o. and may include payment through the Client's account with a third party.

8.3. The client will owe and pay the fee to MIRC BH d.o.o. during the entire duration of the Lease, regardless of whether the Client uses the Storage Unit during certain periods of the Lease.

8.4. The fee is due for collection during full calendar months (each month of the Lease that begins will be considered and charged as a full month).

8.5. The Client's obligation to pay the Fee lasts until the termination of the Lease Agreement. If the Lease Agreement is not terminated before the due date for payment of the Fee, it is considered that the Client has authorized MIRC BH d.o.o. to collect the Fee for the lease of the Storage Unit for the next payment period, in accordance with the selected payment method.

8.6. The Client and MIRC BH d.o.o. reserve the right to regulate a different payment method and deadlines by the Agreement or other legal method that can differ from those set out in the General Terms and Conditions.

8.7. If the Client is more than 15 (fifteen) days late with the payment of three or more Fees in one year, this will constitute a Material Breach by the Client and the MIRC BH d.o.o. will be authorized to terminate the Agreement.

8.8. If the Client does not pay the Fee or expenses in accordance with the provisions of the Agreement, MIRC BH d.o.o. has the right to block the Client's access to the Common Area.

8.9. The Client will be granted access to the Common Area again if he pays all outstanding amounts in full before the termination of the Agreement.

9. DEPOSIT

9.1. The Client is obliged to pay the Deposit amount defined in the Agreement in favor of MIRC BH d.o.o. when paying the first Fee.

9.2. The Deposit serves to BH d.o.o. as a means of insurance in case the Client fails to fulfill the obligations on time defined in the Agreement and the General Terms and Conditions or if there is damage to the Storage Unit or other items caused by the Client's fault or the influence of the Items stored by the Client in the Storage Unit.

9.3. MIRC BH d.o.o. is obliged to return the Deposit to the Client within 5 (five) business days from the date of signing the minutes of the handover of the Storage Unit, according to which the Storage Unit is returned to the possession and use of MIRC BH d.o.o.

10. ACCESS TO THE STORAGE UNIT BY MIRC BH d.o.o.

10.1. MIRC BH d.o.o. shall not enter the Storage Unit during ongoing Lease. However, in the event that MIRC BH d.o.o. needs to access the Storage Unit to perform repair or maintenance work in the Common Area, the Client is obliged to provide imediate and unhindered access to MIRC BH d.o.o. or persons authorized by MIRC BH d.o.o., all upon request and in accordance with MIRC BH d.o.o.

10..2. The Client authorizes MIRC BH d.o.o. to immediately remove the padlock or lock and access the Storage Unit, without informing the Client or obtaining any other consent from the Client, in any of the following cases:

(a) in the event that urgent repairs or maintenance work on the Storage Unit or the Common Area are required;

(b) in the event that access to the Storage Unit is based on a reasonable assumption that (i) Prohibited Goods are located within the Storage Unit; or (ii) the Storage Unit is not being used for the purposes for which it was contracted; or (iii) the Client has damaged the Storage Unit in any way.

10..3. The Client understands and agrees that MIRC BH d.o.o. is not liable for losses suffered as a result of the application of the provisions of this Article.

11. RIGHTS AND OBLIGATIONS OF MIRC BH d.o.o.

11.1. MIRC BH d.o.o. shall ensure that the Client is able to use the Storage Unit peacefully during the Lease, in accordance with the provisions of the Agreement and the General Terms and Conditions.

11.2. MIRC BH d.o.o. shall not enter the Storage Unit during the Lease, except in cases provided in the Agreement and the General Terms and Conditions.

11.3. The Client agrees and is aware that MIRC BH d.o.o. has no control over the Goods and has no knowledge of the value or type of Goods that the Client may bring into or take out of the Storage Unit at any time, and that under no circumstances shall it be liable for any damage to the Client unless otherwise specifically agreed upon in written for the insurance of the goods.

11.4. The Client may request MIRC BH d.o.o. to perform Additional Services, whereby the manner of performing the Additional Services and the amount of compensation that the Client shall pay to MIRC BH d.o.o. for the provision of Additional Services shall be determined by the Agreement or a separate legal act to be concluded between the Client and MIRC BH d.o.o. The Client agrees that the amount that the Client would owe for Additional Services may be included in the monthly invoices.

11.5. The Client understands and agrees that MIRC BH d.o.o. shall not be liable for any damage caused to the Client by:

(a) any other client, third party or person for whom MIRC BH d.o.o. is not liable under the law;

(b) any act, negligence or omission by the Client, the Authorized Person or other persons to whom the Client grants access to the Storage Unit or the Common Area;

(d) accidental loss of property;

(e) an act punishable under the provisions of criminal law;

(e) the application of provisions of the General Terms and Conditions and the Agreement, such as provisions authorizing MIRC BH d.o.o. to (i) block the Client's access to the Storage Unit; or (ii) restrict the Client's access to the Storage Unit or (iii) access the Storage Unit for the purpose of carrying out repairs..

12. CLIENT'S RIGHTS AND OBLIGATIONS

12.1. The client has the right to use the Storage Unit in accordance with the purpose of the lease.

12.2. The Client shall pay the Fee and other amounts, within the deadlines specified in the Agreement.

12.3. The Client will use the Storage Unit in accordance with all the rules specified in the Agreement and the General Terms and Conditions.

12.4. The client will immediately inform MIRC BH d.o.o. on any need to carry out repairs within the Storage Unit, regardless of the cause that led to that need.

12.5. If the Client causes any damage to the Storage Unit or Common Area, he is obliged to report this fact to MIRC BH d.o.o. without unnecessary delay and compensate MIRC BH d.o.o. all associated losses (including repair costs). The Client shall not under any circumstances carry out repairs without the prior express written consent of MIRC BH d.o.o. Violation of this provision by the Client constitutes a Material Breach.

12.6. The Client's obligation to compensate MIRC BH d.o.o. for damages under the above-mentioned article shall include (without limitation): costs related to cleaning, waste transport, repairs, fines that MIRC BH d.o.o. may have to pay to the legal authorities, damages paid by MIRC BH d.o.o. to third parties or other clients, legal and consulting fees, costs of forced collection, etc.

12.7. The Client is obliged to compensate MIRC BH d.o.o. for any loss or expense incurred by MIRC BH d.o.o. due to:

(a) Violation of the provisions of the Agreement or the General Terms and Conditions by the Client, by authorized persons or persons whose access to the Common Area and Storage Unit is a consequence or request of the Client, or persons for whom the Client is liable under the law;

(b) loss or theft of the Card / code for entering the Common Area. (c) loss or theft of the Key and Remote Control from the alarm system

13. GOODS INSURANCE

13.1. The Client understands and agrees to bear all risks related to the Goods and their Storage Unit or Common Area (including cases where the Goods are left outside the Storage Unit by the Client, or when the Goods are stored in areas other than the Storage Unit under the Agreement).

13.2. MIRC BH d.o.o. is not obligated under the Agreement to insure the Goods or the Storage Unit, and the Client bears all risks related to the protection of the Goods.

14. ENTRY INTO FORCE AND TERMINATION OF THE AGREEMENT

14.1. The Agreement shall enter into force in accordance with the provisions of the Agreement, and the Client shall be obliged to pay the Fee to MIRC BH d.o.o. once the Agreement entered into force.

14.2. If a Lease Agreement for an indefinite period has been concluded between MIRC BH d.o.o. as the lessor and the Client as the lessee, the Agreement may be terminated by either party by delivering a notice of termination, regardless of the fault of the other party. If the receiving party receives the notice of termination of the Lease for an indefinite period no later than 15 days before the expiry of the leased period, the Lease shall terminate on the last day of the month paid.

14.3. If a Lease Agreement for a definite period has been concluded between MIRC BH d.o.o. as the lessor and the Client as the lessee, the Agreement shall terminate upon the expiry of the term for which it was concluded.

14.4. Regardless of the provisions of the above articles, the Lease may also terminate on the basis of an agreement between MIRC BH d.o.o. and the Client, by which agreement MIRC BH d.o.o. and the Client will also regulate their further mutual rights and obligations based on the termination of the Lease. The Lease may also terminate in other cases provided for in the provisions of the Agreement and the General Terms and Conditions.

14.5. The Client and MIRC BH d.o.o. may regulate their rights and obligations in the event of termination in a different manner by the Agreement or a separate legal act, in which case the provisions of the Agreement or such separate legal act shall apply directly.

14.6. MIRC BH d.o.o. may terminate the Lease immediately in the event of any Material Breach, provided that the Client has failed to remedy such Material Breach within the period specified by MIRC BH d.o.o. in the notice provided to the Client.

14.7. Upon termination of the Lease for any reason, the Client undertakes to provide unhindered access to the Storage Unit to MIRC BH d.o.o. employees and to return the Storage Unit to MIRC BH d.o.o. clean and empty of any Goods, in the condition in which the Storage Unit was handed over upon conclusion of the Agreement, except for normal wear and tear and deterioration resulting from the passage of time. In case the Client does not fulfill this obligation, the Client will pay MIRC BH d.o.o. all costs related to cleaning, waste transport and repairs.

14.8. In the event that the Client does not remove all Goods from the Storage Unite or Common Area after the termination of the Lease within 8 (eight) days after sending a written request to the Client, the provisions of Article 14 of the General Terms and Conditions and the provisions of the Agreement shall be applied accordingly.

14.9. MIRC BH d.o.o. will temporarily disable access to the Storage Unit upon learning of the Client's death or loss of business capacity, upon the Client's report of the loss, disappearance or theft of the Remote Control, Card/code and/or Key, based on written orders from the court or other competent authorities determined by the relevant regulations, as well as in the event of non-payment of Fees and other costs based on the Agreement.

15.HANDLING OF GOODS AFTER TERMINATION OF THE CONTRACT

15.1. If, despite the termination of the Lease or the termination of the Agreement, the Goods continue to be stored and stored in the Storage Unit, Common Area or other area owned by MIRC BH d.o.o. for any reason that cannot be attributed to MIRC BH d.o.o. (e.g. due to the fact that the Client's debts under the Agreement have not been fully paid or in the event that the Client fails to remove the Goods from the Storage Unit or Common Area), MIRC BH d.o.o. will be authorized to remove the padlock and access the Storage Unit for the purpose of removing the Goods from the Storage Unit and depositing the Goods in a specific part of the Common Unit, or at some other location, about which circumstances the Client will be duly informed.

15.2. When removing the Goods from the Storage Unit in accordance with Article 14.1. of these General Terms and Conditions MIRC BH d.o.o. will compile a list of Goods that have been removed from the Storage Unit and placed in a specific part of the Common Area or at another location and deliver such a list to the Client without delay.

15.3. The Client explicitly agrees that MIRC BH d.o.o. will not be responsible for any loss or damage to Goods that are removed from the Storage Unit in accordance with Article 14.1 of these General Conditions, as well as for Goods that are not on the list that MIRC BH d.o.o. compiles in accordance with Article 14.2 of these General Terms and Conditions.

15.4. The Client explicitly agrees and hereby confirms that, in the event of the occurrence of the circumstances referred to in Article 14 of these General Terms and Conditions, there are no claims or receivables against MIRC BH d.o.o. arising from or in connection with the Agreement or these General Terms and Conditions and that MIRC BH d.o.o. has settled all claims against the Client.

15.5. In the event of the occurrence of the circumstances referred to in Article 14.1. of these General Terms and Conditions, the Client undertakes to compensate MIRC BH d.o.o. for any damage incurred due to further unauthorized occupation of the premises owned by MIRC BH d.o.o. In such case, the Client shall pay a lump sum compensation for damages (as a fee for use) from the date of termination of the Lease until the delivery of the Goods to the Client, sale of the Goods or other disposal of the Goods by MIRC BH d.o.o., in accordance with the Agreement. The exact method of calculating damages will depend on a case-by-case basis, taking into account the Client's total debt to MIRC BH d.o.o. in accordance with the provisions of the Agreement, the duration of the period in which MIRC BH d.o.o. was unable to further rent-out of the Storage Unit due to the Goods still in it, as well as the costs of further disposal, storage and eventual sale of the Goods.

15.6. For the avoidance of doubt, MIRC BH d.o.o. will have the right to retain all Goods owned by the Client, which are located in the Storage Unit, until receipt of full fulfillment of claims, i.e. payment of all owed and due amounts in full. MIRC BH d.o.o. undertakes to return the Goods to the Client if the latter provides him with adequate insurance for outstanding claims. MIRC BH d.o.o. bears no responsibility for the eventual deterioration of the Goods.

15.7. The contracting parties agree that MIRC BH d.o.o has the right to retain the Client's belongings removed from the Storage Unit, until the fee for the services provided is paid. MIRC BH d.o.o is obliged to return the belongings to the Client if the latter provides appropriate assurance for its claim. MIRC BH d.o.o has the right to collect from the value of the retained belongings in the same way as a pledgee), but is obliged, before proceeding with the collection, to promptly notify the Client of its intention. MIRC BH d.o.o is not obliged to go to court, but may proceed with the sale of the pledged belongings at a public sale eight days from the warning given to the Client that it will do so.

15.8. Subject to the terms of the Contract and these General Terms and Conditions, the Client explicitly agrees that MIRC BH d.o.o. may exercise its right to settlement out of court, if it does not previously activate the authorization in accordance with the provision of Article 14.7, by public auction.

16. PERSONAL DATA PROTECTION

16.1. The Client and MIRC BH d.o.o. are aware that during the conclusion and execution of the Agreement or the General Terms and Conditions, certain Personal Data will be processed or may be processed.

16.2. During the execution of the Agreement and the processing of all Personal Data transferred between them, the Client and MIRC BH d.o.o. will:

(a) act in accordance with applicable regulations.;

(b) cooperate and provide assistance to each other to the greatest extent possible in order to enable the Client or MIRC BH d.o.o. to comply with the obligations arising from applicable legislative acts governing the processing of Personal Data;

(c) not transfer to the other party any Personal Data of persons who have not been informed of such transfer and processing of Personal Data;

(d) ensure that the prohibitions set out in the provisions of the above paragraphs of this Article are complied with by all persons who are involved in the execution of obligations from these General Terms and Conditions and the Agreement;

16.3. MIRC BH d.o.o. and the Client shall process Personal Data transferred from the other party solely for the following purposes based on a specific legal basis:

(a) conclusion and performance of the Contract ;

(b) the legitimate interest of the parties to transfer Personal Data within the group for internal administrative purposes, including the processing of Personal Data of clients or employees .

17. FINAL PROVISIONS

17.1. Any amendment or supplement to the General Terms and Conditions shall be considered valid only if made in writing. Notice of any change to these General Terms and Conditions shall be made available by MIRC BH d.o.o. on the website www.ostavi.ba, at the company's headquarters, via email notification, or through other communication channels. Contact details for MIRC BH d.o.o. Delivery address: Braće Mulić 1, 71000 Sarajevo ; telephone number: 062333387, e-mail info@ostavi.ba. Contact details of the Client's are listed in his user account on the website.

17.2. The invalidity of any provision of the General Terms and Conditions shall in no way affect the validity of the remaining provisions of the General Terms and Conditions, in which case MIRC BH d.o.o. shall amend such invalid provision in such a way that it becomes valid in accordance with the purpose originally intended to be achieved, to the extent permitted and possible.

17.3. MIRC BH d.o.o. and the Client undertake to make their best efforts so that all possible disputes arising from or in connection with these General Terms and Conditions and the Agreement are resolved amicably. If an amicable solution cannot be reached within 30 days, all disputes arising from the General Terms and Conditions or the Contract or in connection with them, will be finally settled before the competent court in Sarajevo.

17.4. The client accepts the changes if MIRC BH d.o.o. within one month, counting from the day when the changes became available to the Client, does not receive his written objection to the change of an individual provision of these General Terms and Conditions. Upon receipt of a notice of non-acceptance of amendments to the General Terms and Conditions, it will be considered that the relevant Agreement has been canceled by the Client.

17.5. These General Terms and Conditions are effective from [16.03.2025].

MIRC BH d.o.o.

Ensar Halilović, CEO